Trust.med L5 Services Terms and Conditions
Effective Date: Upon submission of payment via Stripe Checkout
Last Updated: 09/12/2025
1. Agreement Overview
This Terms of Service Agreement ("Agreement") is a binding legal contract between Medistry LLC, d/b/a Trust.med ("Medistry"), and any individual or entity ("Customer") purchasing services through Stripe Checkout. By checking the box and submitting payment, Customer agrees to be bound by this Agreement.
2. Scope of Services
Medistry will provide access to its Level 5 ("L5") Services and associated L5 System for EPCIS/T1 Data Exchange functionality and related capabilities, including:
- System access for Customer and designated downstream partners
- Access to a Dashboard and Connections functionality
- Hosting, onboarding assistance, and technical support as needed
Customer is responsible for supplying accurate data and collaborating during onboarding. Service availability and performance standards are set forth in our SLA (Exhibit A).
3. Term & Termination
This Agreement begins on the date of payment and continues for the duration of the subscription plan selected at checkout. It will automatically renew unless canceled prior to the next billing cycle.
Either party may terminate this Agreement:
- With 30 days' written notice
- For material breach (with 30-day cure period)
- Due to insolvency, force majeure, or legal/regulatory action
Upon termination:
- Access to services will be revoked
- EPCIS Data may be retrieved for up to 12 months post-termination (fees may apply)
- Medistry may assist with transition to another service at then-current hourly rates
4. Fees & Payment
Customer agrees to pay the fees and select the billing interval displayed during checkout. All fees are:
- Non-refundable unless otherwise required by law
- Exclusive of applicable taxes and payment processing fees
- Subject to late charges for overdue invoices, if applicable
5. Service Levels & Availability
Medistry guarantees 99.95% service uptime, excluding excused downtime (see SLA). Any service credits must be requested within 30 days and are capped at 100% of the fees paid in the affected month.
6. Intellectual Property & Data
Medistry retains ownership of:
- The L5 System and APIs
- All .med domains and technical infrastructure
- Logs and audit data generated during service use
Customer retains ownership of Customer-provided data and grants Medistry a limited license to use that data for service delivery.
No personal data (as defined by applicable law) is processed under this Agreement.
7. Confidentiality
Both parties agree to protect and not disclose confidential information received during the course of service delivery, unless required by law or necessary for contract performance.
8. Indemnification
Each party agrees to defend, indemnify, and hold the other harmless against claims arising from:
- Violations of law or third-party rights
- Fraud, negligence, or misuse of the system
- Breach of representations or obligations herein
9. Limitation of Liability
Neither party is liable for indirect or consequential damages. Total liability for any claim is limited to the total amount paid by Customer in the 12 months preceding the claim.
10. Governing Law
This Agreement is governed by the laws of the State of New York, with legal venue exclusively in Cuyahoga County, Ohio.
11. Entire Agreement
This document constitutes the full agreement between the parties and supersedes all prior agreements. No modifications are valid unless published by Medistry or agreed to in writing.
Exhibit B - Service Level Agreement (SLA)
- 99.95% uptime target, excluding scheduled or emergency maintenance
- Scheduled Maintenance: 10 PM – 4 AM ET\
- Credits: Issued for every 2 hours of downtime over SLA
Acceptance
By checking the box during checkout and completing payment, you confirm:
- You are authorized to enter into this agreement
- You accept the Terms of Service outlined above
Need help?
For any questions about this agreement or our services, contact us at support@trust.med or call us at 1-855-630-0633